Law firms: Karen Voller kindly reposted and commented on my post “Do you manage expectations and timescales correctly” as follows:
“It is such an important point and one that resonates strongly across the legal profession.
At EMW Law LLP | B Corp, we recognise that strong client relationships are built on clear, confident and realistic communication, alongside excellent legal advice, which is a given.
Managing client expectations well is a commercial skill as much as a technical legal one.
That’s why we are committed to equipping our people with the tools, confidence and mindset to have open, value‑based conversations with clients, enabling them to recognise and articulate their true worth without falling into the trap of over‑promising.
This capability will only become more critical as AI becomes increasingly embedded in the legal profession. (I totally agree).
Being able to explain not just the use of AI, but the benefits and value it delivers to clients, will be a defining skill for fee‑earners going forward.
It has been fantastic to build a working relationship with Vanessa to support this approach, helping our teams strengthen client interactions in a way that is both ethical and commercially sustainable.
If anyone would like a virtual coffee to discuss how Vanessa has supported our business, please do feel free to message me.”
Thank you Karen for taking the time to write this, especially when I know how busy you always are.
Vanessa.
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