I know you love true stories so am going to share another one where I was able to apply one of Dale Carnegie's principles.
I had had a 2 hour meeting with a prospect who seemed keen. The next day he rang to say he was not going to take up my services. I was feeling a little sore so I asked him to think of people he could refer me to and I understood him to say he would do that and get back to me.
Some weeks later, as I hadn't heard from him, I sent him an email prompting him. He replied as follows:
"I haven’t forgotten my promise, which was for me to consider any people who might benefit from your services. It was never a promise for me to provide names for you to ask them. If anybody does come to mind, please rest assured I shall certainly let you know. You have not been forgotten and I will genuinely continue to think of potential clients for you."
I decided to swallow my pride and here is my reply:
"I do apologise most sincerely for my misunderstanding, (name of person) and hope you can forgive me."
He responded almost immediately:
"Of course. Life is too short. You did make a big impression and I shall continue to keep you in mind."
Proof positive that being the bigger person and admitting if you've made a mistake, however small it may be, wins in the end. If I hadn't apologised, I would never have known that I had made such an impression!
Please share with your contacts and if you can spare a few minutes, share your stories with me too at email@example.com.
I’m Vanessa Ugatti, transformational coach, motivational speaker and author of Amazon Best Seller, True Worth and I help accountants lawyers make more money, have more time and create more freedom by charging what they’re worth and getting it!
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